Mid-Level Customer Support Jobs

Lead a product design team while contributing directly to design work across a multi-product marketplace. The role combines coaching and team development with hands-on project own…

Design and operate enterprise software integrations, with a focus on webMethods services and applications. This mid-level systems engineering role spans the software lifecycle, fr…

Build and maintain robotic process automation solutions using Automation Anywhere. The role focuses on application and product development and is listed as a regular, remote engin…

Build and improve backend services for a large-scale cloud product used by enterprise customers. You’ll work with a cross-functional team to deliver product features and backend i…

Build and maintain web applications and services as a senior full stack engineer, working across .NET back-end systems and TypeScript front ends. The role combines hands-on delive…

Build and maintain Android software for connected-device products, combining mobile application development with Internet of Things integrations. The role is remote and based in R…

Design and operate cloud infrastructure and delivery workflows for Azure-based services. You’ll work with teams across a global project to improve automation, reliability, securit…

Act as a dedicated technical support partner for enterprise customers using a workplace knowledge and AI product. This role covers ongoing account support, investigation of techni…

Manage analytical work for a health plan business unit, helping leaders understand service, clinical, and cost trends. The role combines complex data analysis and reporting with c…

Analyze business operations and system needs, then help teams deliver process improvements through technology or operational changes. The role works with a technical product manag…

Serve as a dedicated technical support partner for enterprise customers using a workplace knowledge and AI product. You will manage incoming issues and proactive account support,…

Remote technology role with responsibilities and requirements described in the listing. Responsibilities The original listing contains the role-specific day-to-day scope. Requirem…

Help operate and improve a governed analytics data platform used across business functions. The work spans data models, pipelines, infrastructure, access controls, and reliability…

Build and operate data pipelines that turn raw information into reliable, well-governed datasets for analytics, product, and business use. You’ll work across ingestion, transforma…

Administer and maintain an enterprise ServiceNow platform, with work weighted toward platform operations and a smaller portion focused on development. Supporting a product-oriente…

Provide Tier 2 administration and technical support for electronic health record systems and their supporting infrastructure. The work includes maintenance, troubleshooting, secur…

Help customers and partners resolve technical questions about software through email, phone, and chat. The role combines troubleshooting and configuration support with clear case…

Lead cloud operations for a US-based neocloud offering, guiding the team responsible for reliable service delivery. The role is listed as remote in the United States and sits with…

Lead an engineering team focused on automation, performance, and scale for an AI-related product. The available description identifies the work as part of an engineering departmen…

Coordinate small and medium cybersecurity services projects from kickoff through closeout, keeping delivery on schedule, within budget, and aligned with client expectations. The r…

This role supports system operations by acquiring energy data used in utility operations. The available description identifies the position as a system operations analyst but prov…

Analyze spacecraft structures to establish how they perform under static and quasi-static loads. You will build finite element models, define failure cases, calculate safety margi…

Build and operate backend services for a large-scale business-to-business commerce platform serving retailers and sellers. You will help evolve distributed systems, contribute to…

Take ownership of the cloud infrastructure and delivery systems behind platforms used by public-sector and enterprise clients. The work covers secure infrastructure, automated sof…

Lead onboarding projects for mid-market hospitality customers, guiding each implementation from the sales handoff through launch, early adoption, and transfer to ongoing account m…

Own day-to-day customer success for a portfolio of roughly 40–50 mid-market government contracting accounts using an AI-enabled proposal platform. The work centers on helping cust…

Own the customer relationship for a portfolio of roughly 20–25 mostly mid-market accounts, with some enterprise customers, from implementation handoff through renewal and expansio…

Lead a backend engineering team building the services behind a multiplayer game. The role combines people management with hands-on architecture and development, while keeping syst…

Build and maintain AI agents and automated workflows, from early design through testing and ongoing support. Work with customers and teammates to identify useful automation opport…

Investigate suspicious and malicious email activity, turn findings into practical security guidance, and help improve threat detection. You’ll partner with product and engineering…

Build and operate dependable data pipelines for enterprise analytics and business products on a cloud data platform using Fivetran, dbt, and Snowflake. The work spans source onboa…

Build and maintain data pipelines and analytics-ready datasets that help large operational teams measure workforce needs, staffing, capacity, and productivity. The work spans pipe…

Own end-to-end product design for software that helps people understand and respond to complex operational challenges. You’ll work closely with engineers, product partners, subjec…

Lead security engineering for internal systems, helping protect the technology and services that support a digital organization. The role is suited to a senior technical contribut…

Own product design from discovery through implementation for complex software used in government or operational settings. Working closely with engineers, product partners, and sub…

Lead strategy and hands-on delivery for a consumer mobile app focused on gaming rewards, advertising, and commerce. You will shape the roadmap, improve the experience after launch…

Help major customers integrate APIs by combining technical troubleshooting with direct customer support. You will work across engineering and customer success, diagnosing integrat…

Develop software tools that analyze smart contracts and help establish their correctness or uncover security defects before deployment. The work applies formal methods and automat…

Help maintain cybersecurity compliance across a portfolio of products by assessing controls, coordinating audits, and improving the processes and documentation used to demonstrate…

Provide customer support for requests involving the release of medical information. The work centers on responding to inquiries by phone and in writing, researching issues, docume…

Commission, repair, and service mechanical and electrical equipment used in data center cooling projects. The work focuses on warranty issues and field support, providing technica…

Build and deploy AI applications that address real customer workflows, from early discovery through production support. This mid-level, hands-on engineering role spans application…

Build and support data lakehouse solutions that process large volumes of marketing and advertising data. The work covers batch and near real-time pipelines, distributed data proce…

This junior technical delivery role helps deploy conversational AI solutions in customer environments or a hosted cloud setting. Working alongside senior engineers and project man…

Develop and operate a high-throughput edge proxy within a video advertising delivery system. The gateway processes VAST responses, applies changes that help protect against malici…

Provide Tier 2 Workday support as an embedded specialist for one or two client teams. The role focuses on resolving intermediate configuration and integration issues escalated fro…

Build and evolve cloud-based data platforms that support scientific research, analytics, and operational work in the fusion energy field. You’ll develop distributed data processin…

Guide schools and districts from implementation through sustained use of a digital reading platform. In this customer-facing individual contributor role, you’ll help educators con…