ServiceNow Platform Administrator (Engineer)

Role overview

Administer and maintain an enterprise ServiceNow platform, with work weighted toward platform operations and a smaller portion focused on development. Supporting a product-oriented team, you will keep production and non-production instances healthy, secure, and current while helping deliver dependable IT service workflows.

Responsibilities

- Perform instance health checks, monitor alerts, manage upgrades and patches, coordinate releases and clones, and maintain sub-production environments. - Install and troubleshoot MID Servers, manage plugins and configuration, and resolve data import, export, and foundation-data issues. - Manage users, groups, roles, role delegation, and access control lists in line with platform security standards. - Triage team incidents and requests, manage change tickets and vendor cases, and provide first-level Event Management support with appropriate escalation. - Build and maintain workflows, integrations, catalog items, notifications, SLAs, and escalation rules; identify opportunities to automate routine administration. - Maintain dashboards and reports, support CMDB data quality and CSDM alignment, and document procedures and operational updates.

Requirements

- 3–5 years of hands-on ServiceNow administration, ideally in a large organization. - Working knowledge of JavaScript, Flow Designer, and IntegrationHub, plus experience with upgrades, patching, clones, and instance management. - Familiarity with core ITSM processes, including Incident, Problem, Change, Knowledge, and Service Catalog. - Understanding of ACLs, roles, and user and group administration; experience working in an agile environment. - Strong troubleshooting and critical thinking, with clear communication for both technical and non-technical partners. - Availability to participate in an on-call rotation, including occasional off-hours support for maintenance or major incidents.

Nice to have

- ServiceNow CSA or CAD certification; experience with REST APIs, CSDM, or Now Assist. - Exposure to risk, security, privacy, or third-party risk management modules, or work in a regulated industry.

Benefits and work setup

- Fully remote role on a collaborative team, with exposure to a broad range of platform modules. - The source lists possible benefits including health and insurance programs, retirement plans, paid time off, holidays, volunteer time, parental leave, and well-being resources; eligibility and terms depend on applicable plans.