Workday Support Specialist / Workday Functional Analyst (Tier 2 and Tier 3 work overlap)

Role overview Provide Tier 2 Workday support as an embedded specialist for one or two client teams. The role focuses on resolving intermediate configuration and integration issues escalated from first-line support, investigating recurring problems, and passing more complex cases to Tier 3 consultants with clear documentation.

Responsibilities - Troubleshoot and resolve escalated Workday issues across relevant modules, such as HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials. - Investigate recurring incidents, identify root causes, and recommend practical client-specific improvements. - Configure business processes and reports, and address basic integration issues within Tier 2 scope. - Document resolutions in client knowledge bases and provide detailed handoffs for advanced cases. - Support Tier 1 specialists and maintain proactive communication with client stakeholders in line with agreed service expectations.

Requirements - At least two years of Workday support, configuration, or administration experience; consulting or managed-services experience is preferred. - Working knowledge of one or more Workday functional modules and intermediate configuration. - Experience with Workday reporting, business-process configuration, or basic integrations. - Familiarity with IT service-management tools such as ServiceNow and with client documentation practices. - Strong troubleshooting, root-cause analysis, and client communication skills.

Benefits and work setup - The role is embedded within client teams in a staff-augmentation support model. - The posting lists estimated pay of ₹1,360,000–₹2,380,000 INR. It also states that applicants must already have work authorization in the country where they apply, without current or future visa sponsorship.