Designated Services Engineer (Shift: Friday - Monday, 7:00 PM - 8:00 AM Mountain Time)

Role overview Serve as the primary technical partner for a set of strategic enterprise customers, helping keep their critical storage and infrastructure environments stable. You’ll lead complex support investigations, coordinate with engineering and account teams, and turn customer issues into clear guidance and product feedback. The scheduled shift is Friday through Monday, 7:00 p.m. to 8:00 a.m. Mountain Time.

Responsibilities - Monitor account health, identify technical risks, and advise customers on architecture and reliability. - Lead investigations of complex hardware, software, and environment-related incidents through resolution. - Communicate incident status and impact clearly to technical stakeholders and executives. - Represent customer needs in engineering reviews and lead urgent escalation calls. - Own support cases and track responsiveness and customer satisfaction outcomes. - Coach junior engineers and contribute technical articles and troubleshooting guidance.

Requirements - At least three years in enterprise technical support. - Strong troubleshooting skills across Linux, Windows, VMware, and storage area networks. - Experience diagnosing Fibre Channel, Ethernet, IP, and iSCSI issues. - Understanding of enterprise server components and hypervisors. - Clear consultative communication skills, including explaining technical issues in terms of business impact. - Ability to handle multiple urgent cases and support weekend, holiday, or on-call rotations as needed.

Benefits and work setup The position is remote and follows the stated four-day overnight schedule. The listing gives an annual base salary range of $82,000–$123,000 and notes possible incentive pay or equity. Benefits include flexible time off, wellness resources, and team events.