Customer Service Rep Associate - Evernorth Health Services - Remote

Role overview Support customers and healthcare professionals by handling questions about precertification and provider network status. The work spans phone, fax, mail, web, and email inquiries, with an emphasis on accurate records, reliable call handling, and meeting service and quality standards.

Responsibilities - Take calls about precertification requests and provider network status. - Record call details accurately and follow established documentation procedures. - Respond to precertification and provider status inquiries received by fax or mail. - Handle web requests and email from internal and external contacts. - Follow call protocols and maintain service quality, audit results, and required phone availability. - Track call center measures, including answer speed, after-call work, and schedule adherence.

Requirements - High school diploma or GED. - Two to three or more years of service operations experience, preferably in a call center. - Knowledge of medical coding and billing. - Clear written and verbal communication, careful documentation, and a service-oriented approach. - Strong organization, time management, attention to detail, and problem-solving skills. - Ability to use Microsoft applications, type at least 40 words per minute, and manage multiple tasks in a fast-paced setting.

Benefits and work setup - Remote work requires cable broadband or fiber internet with at least 10 Mbps download and 5 Mbps upload. - Anticipated pay is $17.75–$19 per hour, depending on experience and location, with expected eligibility for an annual bonus plan. - Benefits include medical, dental, and vision coverage, wellbeing programs, a 401(k), paid holidays, and at least 18 days of paid time off per year.