Onboarding Project Manager

Role overview Lead onboarding projects for mid-market hospitality customers, guiding each implementation from the sales handoff through launch, early adoption, and transfer to ongoing account management. The role combines customer partnership and project delivery, coordinating internal teams so customers can adopt the platform smoothly and realize value promptly.

Responsibilities - Manage each onboarding project end to end, defining scope, milestones, timelines, and deliverables. - Act as the main customer contact and lead preparation, kickoff, progress, and launch meetings. - Record decisions and next steps, and keep customer and internal stakeholders aligned. - Track project dependencies, risks, and escalation needs; take action to maintain momentum. - Coordinate work across sales, onboarding, product, support, professional services, and account management. - Monitor adoption, training completion, utilization, and other onboarding success measures.

Requirements - Business-level written and spoken fluency in English and Spanish. - At least four years of experience in hotel operations or management. - At least one year of project management experience in SaaS or another customer-facing setting. - Ability to manage multiple projects with strong organization and attention to detail. - Experience coordinating cross-functional stakeholders and driving work to completion in a fast-moving environment. - Strong customer communication, relationship-building, and presentation skills, with the ability to solve problems and adapt to changing needs.

Benefits and work setup - Remote-first work arrangement. - Paid time off according to local labor requirements and fully paid parental leave. - Home office stipend based on country of residence. - Professional development courses, manager training, and other learning opportunities.