Remote job
CPC Processor Customer Support
Job details
About this role
Role overview
Provide customer support for requests involving the release of medical information. The work centers on responding to inquiries by phone and in writing, researching issues, documenting resolutions, and following established procedures while meeting service, quality, and productivity expectations.
Responsibilities - Answer and place calls with a courteous, professional manner, handling release-of-information questions accurately and promptly. - Research and resolve inquiries received by phone, email, or written correspondence. - Record calls, questions, and outcomes in the appropriate software systems. - Follow department and site procedures, training guidance, and confidentiality requirements. - Meet productivity and quality standards, maintain reliable attendance, and communicate issues promptly. - Attend required training or employee meetings and complete assigned duties.
Requirements - High school diploma or equivalent from an accredited institution recognized by the relevant state education department. - Professional communication and customer service skills. - Experience using a multi-line telephone system. - Strong organization and attention to detail while working at pace. - Ability to pass annual HIPAA testing and complete a 90-day release-of-information certification course with a score of at least 85%.
Nice to have - Intermediate or advanced Microsoft Office skills and about one year of computer-based work experience. - Background in data entry, medical records, healthcare, insurance claims processing, or proofreading and document editing.
Benefits and work setup - Scheduled Tuesday through Saturday, 3:00–11:30 p.m. Eastern Time; holiday work is required. - Remote work requires high-speed internet and a workspace with minimal distractions. - The listed hourly base pay range is $15–$18.32, subject to location and role-related factors. - The position is not eligible for employment sponsorship. Post-offer health screening or vaccination requirements may apply depending on client and location.