Business Systems Analyst

Role overview

Analyze business operations and system needs, then help teams deliver process improvements through technology or operational changes. The role works with a technical product manager and business users across the change lifecycle, from documenting current processes and evaluating solutions to implementation, testing, and training.

Responsibilities

- Gather and document business objectives, current procedures, system access needs, and input and output requirements. - Assess how proposed changes affect business processes, and help identify improvements through system updates or operational changes. - Support proposals and cost-benefit assessments, then help deliver selected solutions and track milestones. - Maintain clear functional specifications, process documentation, and procedures for ongoing use and training. - Coordinate between business users and technical teams during system analysis, design, configuration, testing, and maintenance. - Participate in user acceptance testing and develop or deliver training for assigned system modules.

Requirements

- High school diploma or equivalent; up to five years of related experience or training. - Strong written and verbal communication, attention to detail, customer service, judgment, and teamwork. - Ability to manage competing priorities, meet deadlines, and adapt to changing needs. - Basic understanding of systems development lifecycle methods, XML, and modern technical architecture. - Working knowledge of Microsoft Word, Excel, Visio, and Outlook; beginner to intermediate XML and SQL skills.

Nice to have

- Residential loan servicing and product management experience, especially in default servicing. - Experience with Sagent Loanserv or Black Knight MSP, IM, or PM.

Benefits and work setup

Benefits listed include paid time off and holidays, medical, dental and vision coverage, employee assistance, flexible spending and health savings accounts, employer-paid life insurance, and a matching 401(k).