Salesforce Business Analyst

Role overview Translate commercial and customer operations needs into practical Salesforce and related technology solutions, working between business stakeholders and IT. The role spans requirements discovery, process analysis, solution design, testing, and measurement of improvements; it may also contribute to product planning and roadmap delivery.

Responsibilities - Build working relationships with business partners and IT to shape solutions around operational goals. - Gather, analyze, document, and manage business requirements, including through workshops and interviews. - Map current processes, identify improvement opportunities, and help redesign workflows. - Write functional specifications and user stories; prepare test cases, run tests, and validate results. - Investigate issues, coordinate resolution with IT, communicate status, and assess solution performance and customer satisfaction. - Where product responsibilities apply, help prioritize features, maintain roadmaps and documentation, coordinate launch readiness, and track risks and performance.

Requirements - A bachelor’s degree in computer science, information systems, business, or a related area, or equivalent experience. - At least three years of Salesforce analysis, process design, and configuration experience. - Experience leading requirements-gathering workshops and interviews. - Strong written and verbal communication, with the ability to work independently and collaboratively. - Proficiency with process diagramming tools such as Visio, Draw.io, or Lucidchart. - Experience working with a product management team.

Nice to have Salesforce certifications, such as Administrator, Sales Cloud Consultant, or Service Cloud Consultant, are preferred.

Benefits and work setup The listing describes medical, dental, and vision coverage, wellness and family support resources, paid parental and caregiver leave, training, professional development, and mentorship opportunities. It gives a full-time national average salary range of $62,400–$97,900; actual ranges vary by location.