Systems Administrator

Role overview Provide Tier 2 administration and technical support for electronic health record systems and their supporting infrastructure. The work includes maintenance, troubleshooting, security remediation, vendor coordination, and deployment support, with a focus on reliable system operations and a better experience for end users.

Responsibilities - Maintain and update EHR systems and components, resolving user, system, security, and performance issues. - Coordinate with vendors on diagnosis, routine maintenance, and larger software updates. - Support testing, deployment planning, and scheduled go-lives; occasional after-hours coverage may be needed. - Assist the security engineer with investigative and task-level work, and use monitoring and automation tools. - Perform routine backup and recovery tasks, document procedures and system changes, and identify ways to improve operations. - Work remotely with client, technical team, and vendor contacts; build expertise in the systems under your care.

Requirements - Five years of relevant experience with a bachelor’s degree, or nine years with a high school diploma. - At least two years working with VMware, Azure, or AWS infrastructure and two years with information system networking. - U.S. citizenship and ability to obtain a Public Trust. - Ability to adapt to shifting priorities, investigate issues using technical documentation and other research tools, and communicate findings clearly. - Documentation, intermediate project planning, Microsoft Office, and remote-work time-management skills.

Nice to have - Experience with electronic health records and online work or lifecycle management tools such as ServiceNow, Confluence, or Jira. - Five or more years administering Microsoft information systems. - Experience with Cerner/Oracle Health Millennium, especially in a federal setting, or working knowledge of eClinicalWorks server administration. - MySQL or Microsoft SQL Server administration experience, including clustering or replication.