Sr. Proposal Customer Success Manager, Mid-Market (GovCon)

Role overview

Own day-to-day customer success for a portfolio of roughly 40–50 mid-market government contracting accounts using an AI-enabled proposal platform. The work centers on helping customers adopt the platform across their capture and proposal processes, connect usage to pursuit goals, and resolve issues early. You will coordinate closely with an account manager who handles renewals and commercial discussions.

Responsibilities

- Build an account-specific plan that ties platform adoption to the customer’s pursuit and business goals. - Lead quarterly business reviews focused on usage, bid outcomes, and organizational value. - Train new users and teams, and broaden adoption beyond each customer’s initial workflow. - Monitor account health using usage data and customer feedback; identify risks early and lead adoption-focused recovery efforts. - Share expansion signals with the account manager and provide clear context on account status ahead of renewals. - Bring customer feedback to product teams and contribute to customer success playbooks and documentation.

Requirements

- At least 5 years in government contracting business development, such as proposal management or writing, capture, business analysis, or solutions architecture. - At least 2 years in a customer-facing role involving success, implementation, training, consulting, or account support. - Ability to discuss adoption and business outcomes credibly with director- and VP-level stakeholders. - Strong analytical judgment, including interpreting account usage and identifying signs of risk. - Excellent written communication and a bachelor’s degree in business, communications, or a related field. - U.S. citizenship and ability to pass a federal background check and identity verification.

Nice to have

- Experience with mid-market or enterprise B2B SaaS accounts, or partnering with an account management counterpart. - Practical knowledge of generative AI and large language models in proposal work. - Familiarity with government contracting market intelligence tools. - Experience helping build customer success processes in a growing organization.

Benefits and work setup

The role offers remote work flexibility, health coverage, professional development, and a performance-based incentive plan with stock options. Compensation is determined by experience. A background check is required.