Field Service Technician II

Role overview Commission, repair, and service mechanical and electrical equipment used in data center cooling projects. The work focuses on warranty issues and field support, providing technical guidance to end users and sales representatives while keeping customer disruption and service costs in view. The position may be based anywhere in the United States and requires extensive travel to project sites.

Responsibilities - Commission, install, repair, and service equipment associated with data center cooling projects. - Review work orders, blueprints, schematics, and manuals to determine the required tasks, tools, parts, and equipment. - Coordinate complex service jobs with building owners, contractors, engineers, and local service providers. - Work with engineering and manufacturing teams to resolve unusual equipment operation or maintenance problems. - Stay engaged through root-cause analysis, coordinate parts delivery, and follow up with outside technicians to complete work correctly. - Provide professional customer support and share observations about customer satisfaction, product performance, or potential improvements.

Requirements - High school diploma or equivalent. - Three to five years of installation, maintenance, and troubleshooting experience; HVAC or similar electromechanical experience is preferred. - Ability to travel approximately 85% of the time for commissioning and warranty service. - Ability to read and interpret plans, blueprints, schematics, and technical manuals. - Strong analytical skills, attention to detail, and persistence in resolving the underlying cause of problems. - Ability to work independently, manage project demands, and provide excellent customer service.

Nice to have Trade or technical training or certification; experience with industrial HVAC or similar electromechanical products, commercial projects, building automation, and Microsoft Excel and Word.

Benefits and work setup The role can be based at any US location, with frequent travel to job sites. The benefits package includes health, dental, vision, life, short- and long-term disability coverage, flexible spending and health savings accounts, and a 401(k) plan with employer contributions.