Success Manager

Role overview

Guide schools and districts from implementation through sustained use of a digital reading platform. In this customer-facing individual contributor role, you’ll help educators connect product capabilities to classroom practice, build strong working relationships, and use adoption signals to support better student reading outcomes.

Responsibilities

- Manage new school and district launches, coordinating technical setup, schedules, and training through successful implementation. - Create and deliver professional development for teachers, coaches, and administrators in virtual and on-site settings. - Review usage data to spot adoption patterns, celebrate progress, and identify accounts that may need support. - Develop targeted plans to address adoption risks and customer concerns. - Build relationships with district and school contacts, including curriculum leaders, principals, instructional coaches, and teachers. - Advise educators on fitting the platform into existing curricula and instructional routines, and share actionable product feedback with internal teams.

Requirements

- 3–5 years of experience in customer success, implementation, adult professional development, or K–12 education. - Experience implementing software, preferably education software delivered as a service. - Ability to plan and manage projects, organize competing needs, and analyze data for practical insights. - Strong communication and presentation skills, including experience training adults. - Empathy for educators’ goals and day-to-day challenges. - Willingness to travel within the assigned region approximately 50% of the time.

Nice to have

- Experience in education administration or at a startup.

Benefits and work setup

The role is remote with substantial regional travel. Benefits include medical, dental, and vision coverage, a retirement plan with employer matching, flexible time off, and stock options.