Field Service Engineer - Bloemfontein

Role overview

Install, maintain and troubleshoot molecular diagnostic systems across a designated territory, helping laboratory customers keep instruments and related software working reliably. The role combines hands-on field engineering, remote technical support and customer service, with coordination across technical and commercial teams.

Responsibilities

- Install and commission systems at new and existing customer sites. - Carry out preventive maintenance, repairs and hardware or software upgrades on molecular instruments. - Diagnose application and instrument issues by phone or online, as well as on site; record and track customer complaints. - Train customers on software and hardware upgrades and work with application specialists and sales colleagues to resolve needs. - Manage service tools, validate them as required, maintain spare-parts kits and report usage to service management. - Support service revenue and margin goals by identifying appropriate service opportunities in the territory; provide backup coverage elsewhere when needed.

Requirements

- Tertiary qualification in electrical engineering, biomedical engineering or a related field. - At least three years of experience; field experience in medical devices or diagnostics is preferred. - Knowledge of service operations such as budgeting, spare-parts management, materials logistics and complaint handling. - Strong customer communication and service skills, with the ability to explain and resolve technical issues remotely and in person. - Fluent English, including the ability to write technical reports and problem descriptions; additional languages are an advantage. - Based in Bloemfontein or willing to relocate there at personal expense.

Benefits and work setup

The position is remote within South Africa and is based in or near Bloemfontein. Travel is expected to take up about 75% of working time.