Principal Customer Support Jobs

Set technical direction for software that plans and optimizes SQL queries and matches queries to precomputed results. The role spans complex engineering work across product compon…

Lead a software engineering team that builds platform capabilities and integrates third-party software. Partner with product, business, and technical leaders to turn priorities in…

Help members navigate healthcare by serving as a fluent English- and Spanish-speaking point of contact. The work spans service, outreach, digital support, and administrative workf…

Lead electrical engineering work for utility-scale solar and wind projects, from early design and power system analysis through technical documentation and construction support. T…

Set product direction for mobile app performance advertising, with a focus on helping advertisers acquire users and improve return on ad spend. This staff-level product role spans…

Build and support software that applies AI, automation, integrations, and analytics to improve business processes and decision-making. You’ll work hands-on across the full develop…

Lead the design and delivery of shared cloud services that support a high-volume platform used by many services and devices. The work combines architecture, performance and reliab…

Provide enterprise-level leadership in technical program management, connecting strategic priorities, execution, and governance so complex initiatives deliver business value. The…

Administer and support computer-aided dispatch (CAD) and mobile data (MDT) systems for public safety agencies in a provincial service. You’ll guide configuration from implementati…

Manage and mature a large-scale cloud platform, helping teams deliver and operate applications through strong DevOps practices. The role combines hands-on AWS operations and autom…

As a Principal Solutions Engineer, you’ll guide prospective customers through the design and evaluation of AI solutions for customer service operations. You’ll combine business co…

Own and improve the infrastructure and reliability practices that support a large, growing product and the engineers building it. This staff-level site reliability role combines h…

Lead an analytics team that supports business segments with healthcare data and decision-ready insights. The role manages people and projects while guiding complex analysis, advis…

Lead the design and engineering function responsible for the quality and delivery of infrastructure plans across multiple jurisdictions. The role combines technical oversight, tea…

Lead risk data science for consumer lending, developing models and decision systems that help balance loan growth with portfolio performance. The role spans credit risk, fraud, co…

Build and improve full-stack software that supports primary care teams and helps them manage patient care. You’ll work with clinicians, operations staff, and product partners to u…

Provide technical leadership on complex machine learning work, turning broad objectives into scientific plans and measurable results. You will shape modeling strategy, guide decis…

Set technical direction for the systems that support a global revenue organization. As a senior individual contributor, you will shape the Salesforce environment and its connected…

Lead a product design team while contributing directly to design work across a multi-product marketplace. The role combines coaching and team development with hands-on project own…

Set technical direction for cloud infrastructure supporting enterprise SaaS products, with deep expertise in Microsoft Azure. This senior, hands-on platform role covers architectu…

Build the data foundation that product teams use to understand performance and make decisions. This individual contributor role spans the path from raw data to trusted metrics: mo…

Lead multiple engineering teams and managers responsible for enterprise systems that support customer eligibility, partner file ingestion, billing, claims and invoicing, and incen…

Build developer tools and agent workflows that help engineers make safe, large-scale changes across complex codebases. The work spans tools used to guide and monitor autonomous ag…

Manage implementation projects for an enterprise resource planning platform, guiding customer engagements from planning through launch and post-launch support. You will coordinate…

Apply removal-defense legal expertise to the design and rollout of technology for immigration practices. You’ll work with product and engineering teams to shape case workflows and…

Set the direction for infrastructure security while remaining closely involved in implementation. This principal-level, player-coach role strengthens security across a primarily A…

Design and govern the shared cloud foundation that enables engineering teams to work securely and reliably across large-scale AWS and GCP environments. You’ll shape cloud operatin…

Manage a regional team of fiber engineers and planners responsible for designing, implementing, and maintaining fiber network routes and services. The role combines team leadershi…

Own the technical success of enterprise integrations with hotel booking APIs, from early discovery through launch and ongoing operation. You’ll advise partners on the right integr…

Join a platform team responsible for improving engineering productivity and the reliability of shared infrastructure. You’ll maintain development and deployment systems, build too…

A digital host, reporter, and writer will help create a new technology series across video, podcast, newsletters, and audience channels. The work spans the full editorial process,…

Design and operate enterprise software integrations, with a focus on webMethods services and applications. This mid-level systems engineering role spans the software lifecycle, fr…

Help health plan members and employer groups resolve enrollment and coverage questions. This customer service role combines eligibility administration, written member communicatio…

This staff-level individual contributor leads investigations into emerging threats, active campaigns, and high-impact adversary activity. The work combines analysis of security te…

Support employee onboarding and offboarding by preparing, configuring, and retrieving computers and related equipment. As part of a technical support team, you will also help new…

Define how AI agents can support clinic workflows while protecting patient information and handing sensitive or out-of-scope conversations to staff. You’ll design architectures fo…

Lead forecasting work for production, consumption, electricity costs, and battery needs across operating intervals. The role combines improving forecast accuracy with delivering m…

Provide dedicated technical support and proactive guidance to strategic customers using cloud communications products. You will investigate complex issues with customer and partne…

Design and deploy GPU infrastructure for customers running large-scale AI training, inference, and high-performance computing workloads. This customer-facing role combines cluster…

Build a hosted platform that lets developers launch LoRA and full fine-tuning jobs on managed GPU clusters through an API or web interface. The work spans Kubernetes-based trainin…

Set technical direction for services that handle sign-in and secure access across a suite of applications. The team is moving authentication capabilities out of a monolith into an…

Help patients and members navigate care through virtual, non-clinical support. You will coordinate scheduling and follow-up, address practical barriers, and work with nurses, prov…

Own the cloud infrastructure platform behind a durable execution service spanning hosted, self-managed, and customer-cloud deployments. This senior-to-staff-level role combines cl…

Lead the engineering of machine learning systems from data preparation and model training through evaluation, inference, and production operations. The role combines hands-on work…

This senior strategy and operations role helps a security and technology organization set direction and deliver cross-functional priorities. Working closely with the CISO and orga…

Design and lead building management and control systems for data center projects, spanning conceptual engineering, detailed site design, retrofits, equipment testing, and construc…

Provide hands-on technical support to customers using industrial band saws and related equipment. This field-based role focuses on diagnosing mechanical and application problems,…

The available description provides a title and administrative classification for a Principal Product Success Manager, but no explanation of the role’s mission, scope, or day-to-da…