Director of Engineering, Eligibility & Revenue Systems

Role overview

Lead multiple engineering teams and managers responsible for enterprise systems that support customer eligibility, partner file ingestion, billing, claims and invoicing, and incentives. The mission is to make these operational platforms reliable, scalable, auditable, and aligned with commercial commitments, so internal teams can implement agreements predictably and customers can depend on accurate service. The director owns technical strategy and execution, balancing platform evolution with disciplined delivery in a regulated environment.

Responsibilities

- Set technical direction and execution plans for eligibility and revenue systems, including shared components and integrations. - Define outcomes, OKRs, instrumentation, and success measures; guide teams in delivering quarterly commitments transparently and predictably. - Partner with Commercial, Product, Implementation, Finance, Security, and Platform teams to translate pipeline needs, contracts, and operational constraints into roadmaps. - Improve system capacity, performance, reliability, data integrity, and operational support as transaction volumes and complexity grow. - Strengthen architecture and interfaces across systems, reducing duplication while maintaining clear ownership and dependable shared services. - Hire and develop engineering managers, staff engineers, and future leaders; promote strong engineering practices and effective use of AI and automation. - Ensure financial workflows are traceable and changes are auditable, working with relevant partners on SOX and other compliance requirements.

Requirements

- Engineering leadership experience across multiple teams, with the ability to turn ambiguous, multi-stakeholder goals into clear priorities and delivery plans. - A track record of predictable execution, managing dependencies and commitments without sacrificing quality. - Experience with enterprise platforms connecting commercial, implementation, and operations workflows; reliability and data integrity should be treated as product requirements. - Strong partnership and influence skills across Product, Commercial, Finance, Implementation, and Platform teams. - Comfort working in regulated, privacy- and security-sensitive environments, with attention to auditability and contractual requirements. - Hands-on technical background and practical experience applying AI or automation to improve engineering workflows, operational decisions, or team effectiveness.

Nice to have

Experience building operator-facing systems for eligibility, billing, incentives, benefits, prior authorization, or partner integrations; modernizing complex legacy platforms; and working with team structures such as stream-aligned and platform teams.

Benefits and work setup

The organization is remote-first and offers salary, an annual cash bonus, equity, an employee stock purchase plan, flexible time off, parental leave, health, dental and vision coverage, retirement savings, a lifestyle spending account, and mental health support. Base salary varies by location, with posted ranges of $198,400–$285,200.