Technical Support Engineer (Hardware)

Role overview Support employee onboarding and offboarding by preparing, configuring, and retrieving computers and related equipment. As part of a technical support team, you will also help new employees resolve hardware, software, network, and remote-access issues during their first month, with a high level of customer care.

Responsibilities - Prepare and deploy up-to-date computers and peripherals for new employees, and retrieve equipment when employees leave. - Configure new and returned devices to meet current workplace requirements. - Troubleshoot hardware, software, network, telephone, and remote-access problems during onboarding. - Support PCs, printers, smartphones, mobile devices, applications, and related workplace technology. - Communicate clearly with employees at different levels and provide attentive, user-focused assistance. - Maintain familiarity with legal-sector applications and share relevant technology updates.

Requirements - At least three years of help desk experience in a law firm or professional-services environment. - Strong knowledge of PC hardware and configuration. - Familiarity with legal workplace applications, remote desktop tools, and help desk software. - Strong troubleshooting, organization, and problem-solving skills; able to manage competing tasks under pressure. - Clear communication, a positive attitude, and a service-oriented approach. - Able to work onsite five days per week.

Nice to have ITIL or CompTIA certification.

Benefits and work setup The role has a standard 37.5-hour workweek. The listing states an hourly range of $33–$35, with overtime at 1.5 times the regular rate when needed. Benefits include health, vision, and dental coverage, a matched 401(k), accrued vacation, paid parental leave, an employee assistance program, and a monthly technology reimbursement. Eligible employees may receive up to $3,500 annually for education. The listing also describes diversity initiatives, charitable giving, and team events.