Remote job
vCAD Administrator
Job details
About this role
Role overview
Administer and support computer-aided dispatch (CAD) and mobile data (MDT) systems for public safety agencies in a provincial service. You’ll guide configuration from implementation through go-live and ongoing operations, serving as the technical link between dispatch teams, GIS authorities and product support.
Responsibilities
- Configure and maintain agency settings, including units, incident types, status codes, response areas, user access and application rules. - Coordinate configuration and interface changes across production, test and training environments; support acceptance testing and releases. - Load, validate and maintain GIS data such as street maps, addresses, response areas and operational map layers; resolve data issues with GIS partners. - Troubleshoot CAD and MDT issues, review logs and error reports, track support requests, and assist users with applications and devices. - Document local system settings, provide training and guidance, and share regular status and activity reports. - Assess change requests, explain options to stakeholders, and coordinate updates with agency and technical teams.
Requirements
- 5–7 years of experience administering public safety CAD, supporting dispatch systems or working in a comparable technical specialist role. - Strong knowledge of CAD and MDT configuration, including units, incident types, response plans and user security. - Working knowledge of GIS data and public safety mapping, such as street centerlines, address points and response areas. - Experience with test, training and production environments, release promotion and acceptance testing. - Able to troubleshoot independently, communicate technical topics to varied audiences, and work effectively in a remote, customer-facing role. - Legally authorized to work in Canada and able to obtain and maintain the required government Reliability security clearance.
Benefits and work setup
The role is embedded with provincial and regional public safety partners and spans implementation through ongoing service. Compensation and benefits are offered, but details depend on experience and other factors; the source does not specify amounts.