Staff Solutions Architect

Role overview Own the technical success of enterprise integrations with hotel booking APIs, from early discovery through launch and ongoing operation. You’ll advise partners on the right integration approach, guide implementation across booking workflows, and use field experience to improve partner enablement and product direction.

Responsibilities - Join pre-sales discovery, recommend either a turnkey deep-link integration or a full API integration, and clarify supported capabilities, workarounds, and roadmap items. - Lead several partner implementations from kickoff to launch, serving as the primary technical contact for partner teams and business stakeholders. - Guide partners through hotel content, rate search, quoting, booking, cancellations, and post-booking management using gRPC or HTTP/JSON APIs. - Reproduce and diagnose integration issues in sandbox environments, track progress, and raise risks with clear internal updates. - Monitor live integrations with dashboards, alerts, and logs; resolve failures directly or coordinate remediation with engineering and partners. - Improve playbooks, launch checklists, certification, sample applications, scripts, and developer materials to shorten integration timelines. - Turn partner feedback into clear product requests and support teams working with partners.

Requirements - At least five years in solutions architecture, solutions engineering, technical account management, or implementation engineering for API products. - Ability to work independently with REST or gRPC APIs, including reading documentation and code, making test calls, and diagnosing failed requests. - Working knowledge of a programming language sufficient to create sample apps, scripts, and API collections. - Hands-on experience with observability tools such as Datadog or similar, including dashboards, alerts, and log investigation. - Track record leading technical integrations for enterprise partners or customers. - Clear communication with engineers, product managers, and executives, plus strong management of concurrent projects. - Product judgment to turn partner feedback into prioritized requests; experience working with product and engineering teams. - Practical daily use of AI tools.

Benefits and work setup The role uses a hybrid-hub model, with work arrangements that may be fully remote or office-based depending on role needs. Listed on-target earnings, including estimated variable pay, are $160,000–$220,000 USD; all roles receive equity, and additional compensation or benefits can vary by location and employment type.