Bilingual Care Coordinator (Per Diem) - U.S. Remote

Role overview

Help patients and members navigate care through virtual, non-clinical support. You will coordinate scheduling and follow-up, address practical barriers, and work with nurses, providers, and operations teams to support a smooth care experience. Clinical concerns and symptom-related questions are passed to licensed staff through established procedures.

Responsibilities - Support patients through messaging, phone, and video, maintaining a helpful and professional service experience. - Coordinate appointments, follow-up outreach, and connections to resources; help resolve non-clinical obstacles to care. - Work with clinical and operational colleagues on inbound and outbound workflows. - Recognize urgent issues or clinical questions and escalate them to licensed staff using established processes. - Troubleshoot technology, access, and service issues during virtual interactions. - Adapt to evolving workflows and operational needs.

Requirements - At least two years of customer-facing, patient-facing, or healthcare support experience. - Fluent spoken and written English and Spanish. - Strong written and verbal communication, organization, attention to detail, and critical thinking. - Ability to type at least 45 words per minute and work across multiple technology systems. - Able to learn new tools quickly, work in a changing environment, and identify issues that need escalation. - Receptive to feedback and able to apply it to improve performance.

Nice to have

Experience in care coordination, patient access, scheduling, customer service, concierge support, or contact center settings; training as a nursing assistant or medical assistant; familiarity with medical terminology and care settings.

Benefits and work setup

This is a U.S. remote, per diem role. Shifts range from 4 to 12 hours, generally totaling 15–30 hours weekly depending on business needs. Availability for at least two weekend shifts each month and some holidays is required. Training is paid and runs full-time, Monday through Friday, 9 a.m. to 5 p.m. for four weeks. The listed hourly pay is $20–$21.