Application Specialist

Role overview Provide hands-on technical support to customers using industrial band saws and related equipment. This field-based role focuses on diagnosing mechanical and application problems, making practical adjustments or minor repairs, and helping customers improve uptime, cutting performance, and operating practices across a multi-state territory.

Responsibilities - Troubleshoot band saw and application issues, including mechanical, hydraulic, alignment, calibration, and performance problems; identify root causes and recommend corrective actions. - Perform machine setup, adjustments, calibration, and minor repairs at customer and distributor sites. - Support equipment evaluations, product tests, and application trials in customer environments. - Train operators, maintenance teams, distributors, and customers on setup, sawing fundamentals, troubleshooting, and best practices. - Inspect and maintain distributor welding equipment and related systems; recommend products suited to the customer's application and operating conditions. - Coordinate service priorities with sales and internal partners, document equipment and product findings, and keep current on machine systems and industry developments.

Requirements - Three to five years of practical experience in mechanical, electro-mechanical, automotive, diesel, hydraulic, pneumatic, industrial maintenance, machining, machine repair, or field service work; alternatively, a related technical degree with relevant hands-on experience. - Strong mechanical troubleshooting skills and working knowledge of hydraulic, electrical, pneumatic, and mechanical systems. - Ability to use hand tools and carry out equipment adjustments, calibration, and minor repairs. - Clear verbal, written, and presentation skills for explaining technical issues and solutions. - Ability to work independently, organize service priorities, and manage a multi-state field territory. - Familiarity with Microsoft Word, Excel, and PowerPoint; CRM experience is preferred.

Nice to have - Customer-facing technical support or field service experience, especially with industrial maintenance, machine tools, machining, automotive or diesel repair, or hydraulic systems. - Experience training customers, operators, maintenance staff, or distributors; industrial sales support is helpful.

Benefits and work setup The position is based remotely near Cincinnati, Ohio, with daily travel to customer and distributor locations across the territory. The source describes a competitive salary and benefits including health and insurance coverage, wellness and retirement programs, paid time off, tuition reimbursement, learning resources, and product and partner discounts.