Remote Customer Support Jobs in Canada

Build and operate software that helps security services teams deliver effective protection to customers. The role spans web development, cloud services, data-intensive systems, an…

Support an application security program by testing software, assessing security findings, and helping development teams address vulnerabilities. The work covers web applications,…

Develop foundational platform services that help engineering teams build and deliver software consistently at scale. This senior role focuses on an access control service and comb…

Own full stack features for a customer portal used to manage driver reimbursements, payments, and insurance verification. You’ll work from data models and APIs through responsive…

Help travelers, travel advisors, and other clients resolve questions and problems related to tours, bookings, and travel arrangements. The work combines live customer support with…

Provide remote, first-line support to customers in both English and French, helping them with product, account, usage, and application questions. The work combines attentive custo…

Administer and support computer-aided dispatch (CAD) and mobile data (MDT) systems for public safety agencies in a provincial service. You’ll guide configuration from implementati…

Lead the people, delivery, and technical direction of a team building a managed change data capture product. The service copies selected database tables to external analytical des…

Guide assigned customers in getting reliable value from technical products that combine APIs, hardware, and software. As their primary technical contact, you will build trusted re…

Lead the people, delivery, and technical direction of a team building a globally distributed real-time service. The product supports low-latency messaging, shared client state, an…

Provide practical technical support to business customers during a six-month, part-time internship. You’ll manage assigned tickets from intake to resolution, handle routine accoun…

Provide insurance policy and service guidance to customers in both Spanish and English. This remote, multi-channel position is centered on inbound phone support, with email and ch…

Build and improve full-stack software that supports primary care teams and helps them manage patient care. You’ll work with clinicians, operations staff, and product partners to u…

Serve as a primary contact for people seeking help with insurance policies and related services. This remote, multi-channel role focuses on inbound phone support, with additional…

Lead the engineering team responsible for a financial subledger that records and reconciles transactions across booking and post-booking flows. You will own the system’s technical…

Drive delivery for an international e-commerce transformation, coordinating technical teams, business stakeholders, and external partners across multiple markets. The role combine…

Support independent financial advisors across Quebec and Atlantic Canada with technology issues, adoption of approved tools, and practical advice on safe technology use. This is a…

Lead complex installation programs from planning through delivery, coordinating internal teams, clients, and external vendors. The work combines customer-facing project leadership…

Set the strategy and operating model for a professional services and implementation organization, helping customers adopt a cybersecurity SaaS platform and reach measurable outcom…

Build and operate data pipelines, transformation models, and infrastructure for cross-functional business initiatives. This hands-on role spans the full delivery cycle, from clari…

Take end-to-end responsibility for a data diode product business serving organizations that need secure data transfer across separated operational and enterprise networks. This ha…

Coordinate delivery of customer projects across brand, design, product, and engineering work. You will guide engagements from scoping and planning through execution and review, ke…

Build full-stack software that helps improve healthcare outcomes. You will work with clinical, operational, and product partners to understand problems, shape solutions, and own w…

Build and operate a global compliance product as a full-stack product engineer. You’ll work across backend services and a web frontend, help shape product decisions, and guide AI…

Set technical direction for services that handle sign-in and secure access across a suite of applications. The team is moving authentication capabilities out of a monolith into an…

Build and ship product features across the full stack, from database design and APIs through the React interface. You will own work in production as part of a small, senior team,…

Build trusted relationships with customers using a software platform for financial crime compliance, helping them get value from the product and plan for long-term success. This c…

Be the senior analytical partner to leaders responsible for subscription revenue, helping them decide how to package, price, and grow a membership business while protecting long-t…

Turn raw data into dependable reports and dashboards for customers and internal teams. You’ll clarify what stakeholders need to learn, query and validate the data, and explain fin…

Build production AI agents that support product work from early briefs through design handoffs and later stages of delivery. You’ll shape the shared technical foundation, work clo…

Lead project managers delivering clinical data and biometrics services across complex clinical trial programs. This role combines people leadership with oversight of high-profile…

Build applied AI systems that support insurance underwriting decisions and work within real operational workflows. As a staff-level engineer, you’ll help turn professional judgmen…

Set technical direction for networking across a hybrid infrastructure that supports globally distributed internet scanning and real-time customer services. The role combines hands…

Develop and operate software that supports radar systems and the processing of sensor data for space monitoring missions. You’ll work across software, radar, signal processing, in…

Lead an engineering team responsible for the services, applications, databases, and APIs behind domain registration platforms. This is a hands-on management role combining people…

Lead engineering work on a data platform that supports advertising and other data-intensive functions. The role combines hands-on architecture and delivery with cross-team coordin…

Analyze business operations and system needs, then help teams deliver process improvements through technology or operational changes. The role works with a technical product manag…

Lead incident response and problem management for digital banking services, helping restore service quickly and reduce the chance of repeat disruptions. The role combines technica…

Investigate and resolve complex technical issues customers encounter with containerized software images. You will own support cases from triage through resolution, keep customers…

Resolve customer support cases for scientific software, combining technical investigation with account support and customer relationship management. The role spans several product…

Support customers in both French and English across chat, email, phone, and social channels. You will take ownership of inquiries from first contact through resolution, helping cu…

Build software that helps developers and AI agents work effectively with a broad developer platform. You will own tools such as agent integrations, skills, and a dashboard assista…

Lead the machine learning organization responsible for identity resolution, fraud and abuse detection, risk scoring, and consumer intelligence in post-purchase commerce. The direc…

Shape and build the storage systems underlying a distributed database, with responsibility for durable, efficient data persistence and retrieval. You’ll lead substantial engineeri…

Set the technical direction for systems that turn large volumes of unstructured insurance documents and data into structured, explainable information. You will lead applied AI arc…

Lead hands-on security assessments of connected devices and embedded systems, focusing on IoT, industrial control, or automotive targets. You will manage customer engagements from…

Build and lead an engineering organization responsible for the integrations, partner platforms, and marketplace that extend a developer backend into the tools teams already use. T…

Lead work across an information security and privacy governance, risk, and compliance program. The role covers policy and control assurance, audits, privacy assessments, and third…