Remote job
Services Program Manager
Job details
About this role
Role overview
Lead complex installation programs from planning through delivery, coordinating internal teams, clients, and external vendors. The work combines customer-facing project leadership with financial oversight, sales support, and accountability for timelines, scope, quality, and profitability.
Responsibilities
- Plan and oversee several installation projects, keeping schedules, scope, budgets, and deliverables aligned with client needs. - Coordinate daily work across solution, sales, customer success, installation, client, and vendor teams. - Track program finances and use change control to address shifts in scope or cost while protecting financial targets. - Keep clients and internal leaders informed, resolve escalations, and manage delivery risks. - Lead requirements workshops, maintain project documentation, and contribute to customer proposals and presentations. - Coach project managers and help strengthen leadership across the team.
Requirements
- Bachelor’s degree and at least 12 years of relevant experience, or an equivalent combination of education and experience. - 12 or more years in project management, including at least 6 years in retail, especially store operations. - Demonstrated experience with point-of-sale installations and cabling projects, including custom installation work. - Experience preparing customer proposals and presentations, and managing project budgets, scope, and change control. - Strong understanding of financial management and profit-and-loss responsibilities. - Skilled with Microsoft Office, including Project and Excel; able to communicate, organize, and collaborate effectively across a matrixed team.
Nice to have
- Project Management Professional (PMP) certification.
Benefits and work setup
- Customer-facing role with up to 20% travel in the United States and Canada. - Benefits listed include medical, dental, and vision coverage; an employee assistance program; pre-tax spending accounts; a retirement plan with employer match; life and pet insurance; employee discounts; and paid holidays, vacation, and sick or personal days.