Bilingual Customer Service Representative Remote

Role overview Provide remote, first-line support to customers in both English and French, helping them with product, account, usage, and application questions. The work combines attentive customer service with basic technical troubleshooting, accurate record keeping, and coordination with other teams when a request needs further attention.

Responsibilities - Respond to customer inquiries in English and French, offering solutions suited to each customer’s needs. - Troubleshoot technical issues using established diagnostic tools and procedures. - Arrange service calls and follow up to confirm customer requests are progressing. - Coordinate with other functions and escalate issues when they cannot be resolved at the first level. - Enter customer and case information accurately in the required applications. - Work with teammates to meet service quality expectations.

Requirements - Be at least 18 years old and available for full-time work within a schedule spanning Monday through Sunday, 8 a.m. to 11 p.m. - Communicate fluently in spoken and written English and French to support customers in both languages. - Have strong computer skills and clear verbal and written communication. - Have reliable, wired home internet; Wi-Fi is not permitted for this role.

Benefits and work setup The position is remote from home and includes paid training, medical and dental coverage, and an employee assistance program. Other listed offerings include performance incentives, referral rewards, employee discounts, tuition reimbursement, and internal advancement opportunities. Accommodations are available during the selection process on request.