CWS Support Specialist

Role overview Provide administrative and customer support for workforce program operations. You’ll help contract and account teams manage worker records, timesheets, reporting, purchasing limits, and routine user questions, while keeping digital information accurate and contract processes on track. This is a full-time remote role.

Responsibilities - Update worker engagement, change, and termination information in a vendor management system. - Track missing timesheets and review records for compliance with contract requirements. - Fulfill reporting requests, deliver existing reports, and make basic report edits for customer needs. - Manage a contract help desk, answer routine questions, reset passwords, update user profiles, and route issues as needed. - Respond to invoicing questions and handle clerical tasks that support contract workflows. - Maintain digital records, monitor purchase order limits, and prepare reports on worker transitions and upcoming timekeeping gaps.

Requirements - Associate degree and at least one year of experience, or three or more years of related experience; additional experience may substitute for a degree. - Customer service or office experience, including basic clerical work. - Basic computer and email skills and comfort navigating business systems. - Working familiarity with Microsoft Office, especially Word and Excel. - Clear written and verbal communication, attention to detail, and the ability to prioritize multiple tasks. - Routine problem-solving skills and the ability to work collaboratively with internal and external contacts.

Nice to have Experience with CRM systems or advanced Excel functions.

Benefits and work setup The role is full-time and remote. The listed pay is $45,000; actual compensation may vary by location, experience, and education. Benefits include medical, dental, and vision insurance, access to a 401(k), and paid time off, with other leave subject to applicable law.