Technical Account Manager

Role overview Guide assigned customers in getting reliable value from technical products that combine APIs, hardware, and software. As their primary technical contact, you will build trusted relationships, understand how customers operate, coordinate responses to technical issues, and help prevent risks—especially around critical business periods.

Responsibilities - Troubleshoot product integrations and issues involving APIs, hardware, and software, improving the customer support experience. - Serve as the main technical liaison for assigned customers and help ensure their technical needs and objectives are addressed. - Learn each customer's operations and align product use with their requirements; identify opportunities to improve outcomes and communicate results. - Build lasting relationships with technical stakeholders and represent customer needs to internal teams. - Keep accurate records of customer interactions and activities. - Share knowledge and practices that help develop the technical account management team. - Handle occasional significant incidents, managing customer expectations and communications through resolution. - Travel occasionally to customer sites and provide some after-hours or weekend coverage as customer needs require.

Requirements - Strong technical problem-solving skills and the ability to understand APIs, hardware, and software troubleshooting. - Business awareness and the ability to connect technical solutions to customer operations and goals. - Clear communication and relationship-building skills across customer and internal teams. - Ability to coordinate stakeholders and maintain dependable customer records. - Interest in technology and customer success.

Benefits and work setup This is a remote position for candidates based in Canada. The source describes flexible work options and mentions professional development support, health coverage, and parental leave.