Customer Experience Specialist - French Bilingual

Role overview Support customers in both French and English across chat, email, phone, and social channels. You will take ownership of inquiries from first contact through resolution, helping customers understand products and addressing problems with empathy and clear communication. The role also involves spotting recurring issues and sharing feedback that can improve service.

Responsibilities - Handle customer questions across written and phone support channels in French and English. - Resolve issues with care, clarity, and follow-through. - Use service tools efficiently while keeping interactions personal and helpful. - Learn product details to guide customers accurately. - Share recurring customer concerns and observations with the team.

Requirements - High school diploma or GED. - Fluency in spoken and written French and English. - At least 2 years of customer service experience. - Clear, professional communication and experience building relationships and resolving issues in a remote setting. - A quiet, dedicated workspace and reliable internet with at least 75 Mbps download and 10 Mbps upload.

Benefits and work setup - Pay is listed at CAD $26 per hour, with increases based on tenure and performance bonuses of up to CAD $1,300 per month. - Three weeks of paid training, a set schedule, and guaranteed hours. - Health, dental, vision, prescription, virtual healthcare, life and disability coverage, and retirement benefits. - Applicants within 50 km of Toronto are expected to work on site five days a week; those farther away may work remotely. Available schedules are 9 a.m.–6 p.m. Eastern on five specified days, including weekend days.