Technical Delivery Manager

Role overview

Drive delivery for an international e-commerce transformation, coordinating technical teams, business stakeholders, and external partners across multiple markets. The role combines project leadership with enough platform knowledge to guide Salesforce Commerce Cloud work, manage rollout dependencies, and keep continuous improvements moving within an Agile and SAFe delivery framework.

Responsibilities

- Lead e-commerce projects and market rollouts from planning through delivery, managing scope, schedules, dependencies, and risks. - Coordinate local market needs while maintaining alignment with shared platform and program standards. - Track features, commitments, and cross-team dependencies in a SAFe environment; support preparation for and participation in PI Planning. - Work with product owners, scrum masters, delivery teams, and business stakeholders to maintain execution cadence and remove blockers. - Drive work involving web performance, platform security, test automation, and ongoing platform stability and quality. - Manage system integrators and other delivery partners, following up on quality and timelines; identify opportunities to improve delivery through automation and AI-assisted workflows.

Requirements

- More than 6 years of experience in delivery management, technical project management, or a similar role in a complex technology environment. - E-commerce delivery experience and hands-on Salesforce Commerce Cloud (SFCC) exposure are required. - Strong project management discipline and the technical understanding to work credibly with engineers, architects, and technical leads. - Experience with Agile and SAFe delivery, including PI Planning and feature-level tracking. - Familiarity with web performance, security, test automation, and continuous platform improvement. - Experience managing external partners and tracking milestones, risks, dependencies, and commitments across teams and markets. - Strong communication and organization skills, with the ability to independently drive alignment and issue resolution across time zones.

Benefits and work setup

- Applicants must live in Ontario or Québec. Québec-based candidates need English fluency for collaboration with teams across the Americas and occasionally Europe. - Benefits listed include virtual healthcare, employee and family assistance, mental health support, a personal spending account, an employer-matched retirement contribution, flexible vacation, a monthly technology reimbursement, and a winter holiday closure with flexible scheduling.