Senior Director of Implementation

Role overview Set the strategy and operating model for a professional services and implementation organization, helping customers adopt a cybersecurity SaaS platform and reach measurable outcomes sooner. Lead delivery across small and midsize, commercial, and enterprise customers, balancing long-term program design with direct involvement in complex customer and operational issues.

Responsibilities - Define and evolve the strategy for implementation and professional services, including scalable service offerings. - Lead, coach, and develop teams spanning solutions architecture, onboarding, project management, and implementation. - Build repeatable playbooks and processes to improve delivery quality, adoption, and time to value. - Coordinate with Sales, Customer Success, Product, Marketing, and Operations on the transition from presale through implementation. - Oversee projects against scope, schedule, quality, and customer outcome expectations. - Use reporting and performance measures to manage capacity, utilization, project health, and results.

Requirements - 10+ years in professional services, onboarding, or implementation, including at least 5 years leading teams. - Experience in cybersecurity and SaaS environments. - Strong technical implementation background, including systems, infrastructure, and integrations for complex customers. - Experience in implementation, professional services, solutions architecture, or technical account management. - Ability to scale programs across SMB, commercial, and enterprise segments and use capacity models and KPIs to guide decisions. - Clear communication, sound judgment, and ability to influence senior stakeholders using data and customer and business context.

Benefits and work setup Remote opportunity within the US and Canada. Leadership travel averages about once per month, and go-to-market roles include in-person onboarding in Toronto. Listed benefits include health coverage, parental leave top-ups, paid time off, retirement matching, equity for most employees, volunteer days, and a remote-first work environment.