Senior Director, BSS Engineering & Product​

Role overview

Lead the global engineering and product function responsible for business support systems that underpin commercial operations across products, regions and customer groups. The remit combines platform architecture and delivery with product strategy for billing, rating, provisioning, ordering, revenue management, customer lifecycle processes and associated integrations.

Responsibilities - Direct engineering ownership of core business support platforms, including architecture, quality, resilience, technical standards and performance. - Set practices for solution design, integrations, releases, automated testing, observability and technical debt management. - Own the product strategy and roadmap, balancing commercial, customer, operational, regulatory and finance priorities. - Translate business needs into a prioritised backlog across billing, rating, mediation, ordering, configure-price-quote, revenue and lifecycle systems. - Establish decision forums, governance, success measures and a regular communication cadence; apply AI-enabled insights and automation to improve delivery and platform operations. - Develop a distributed organisation of engineering managers, product owners, platform leads, architects and delivery specialists, including team structure and succession planning.

Requirements - Senior engineering and product leadership experience in telecommunications, cloud communications, communications-platform services or enterprise software. - Deep business support systems expertise, with experience using platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ or equivalents. - Track record delivering platform migrations, integrations, data improvements and releases, with API-led or cloud-native architecture experience where relevant. - Strong product ownership, translating commercial, finance, regulatory, operational and customer needs into measurable roadmap outcomes. - Experience leading distributed engineering, product, architecture and delivery teams in a matrixed organisation. - Experience applying AI, automation or data-driven tools to improve productivity, quality or platform outcomes.

Nice to have

Experience in CPaaS, UCaaS, CCaaS or larger telecommunications environments; API monetisation, partner billing, usage-based charging, subscription management or digital self-service.

Benefits and work setup

Listed US benefits include medical, dental and vision insurance, a 401(k), paid time off, volunteer time and a support line. The stated US pay range is $240,000–$318,000.