Solutions Engineering Manager

Role overview Lead the technical pre-sales function for a solutions engineering team serving customers across the UK and Ireland. You’ll manage and develop Solutions Engineers and Solutions Architects while working with sales leaders on technical strategy for observability and IT management offerings across SaaS and self-hosted deployments.

Responsibilities - Coach, mentor, and support the performance and career growth of Solutions Engineers and Solutions Architects. - Hire, onboard, and retain team members, and build an inclusive environment where people can take ownership. - Partner with sales leaders and account executives to identify opportunities and guide technical pre-sales work from discovery and solution design through proposals. - Provide technical leadership across customer engagements and support the team in delivering effective outcomes. - Balance competing priorities across multiple projects, stakeholders, and regional sales activities.

Requirements - Experience leading or managing a pre-sales solutions engineering or architecture team. - Strong technical knowledge of observability or IT management solutions and their SaaS and self-hosted deployment models. - A track record partnering with sales teams to progress and win business. - Demonstrated ability to hire, develop, and retain high-performing technical talent. - Ability to work independently, prioritise effectively, and manage several stakeholders and projects. - A relevant bachelor’s degree or equivalent professional experience.

Nice to have - Certifications in areas such as cloud architecture, networking, IT service management, or relevant product specialisations. - Experience with UK enterprise or public-sector customers, value-based sales methods, or RFI/RFP processes. - Knowledge of the observability and IT management market, global teams, or inclusive team practices.

Benefits and work setup - Remote role based in the UK.