Sr. Customer Success Solutions Architect (Remote)

Role overview Guide enterprise customers from onboarding through sustained production use of data-center networking and security solutions. The role combines hands-on deployment guidance, network segmentation expertise, stakeholder coaching, and coordination with engineering and support teams to help customers operate reliable workloads and expand adoption.

Responsibilities - Own onboarding and adoption for assigned accounts, from initial switch and security-platform deployment to broader production use. - Advise on controller design and deployment across virtualization environments and on-premises control planes. - Help customers define and implement production use cases, including top-of-rack and zone-based segmentation and secure data-center connections. - Build trusted relationships with network operations and security teams, and lead workshops and enablement sessions. - Identify adoption obstacles and coordinate with engineering and support to resolve customer issues. - Create reusable training materials, reference architectures, and operational documentation.

Requirements - A bachelor’s degree plus eight years of related experience, a master’s degree plus six years, or a doctorate plus three years. - Production experience with enterprise data-center switching and network operating systems, including Layer 3 routing, virtual routing and forwarding, and fabric operations; equivalent experience with another major vendor is accepted. - Customer-facing experience as a solutions advisor, customer success manager, professional services consultant, or solutions engineer, with ownership of technical relationships and outcomes. - Experience deploying enterprise virtualization platforms and virtual machines or appliances, including guiding and troubleshooting hypervisor-based installations. - Production Linux experience, including troubleshooting.

Nice to have - Experience guiding customer teams through production deployments. - Knowledge of VXLAN EVPN fabrics, network segmentation, firewall policy, and the division of responsibilities between network and security operations. - Familiarity with Kubernetes configuration and deployment, network automation interfaces and APIs, and network management platforms. - Relevant professional networking, data-center, or developer certifications.

Benefits and work setup - Remote role based anywhere in the United States.