Remote job
IT Lead
Job details
About this role
Role overview
Lead internal IT operations and infrastructure initiatives while mentoring support engineers and improving service delivery across a growing organization. A major focus is enterprise AI adoption: managing rollout, access, security, governance, usage, and vendor relationships for productivity tools. The role combines hands-on technical execution with project leadership and is intended to provide a path toward formal IT management as the team grows.
Responsibilities
- Lead enterprise IT initiatives and align roadmaps with business needs, including an internal AI adoption program. - Administer AI tools and related access, security controls, usage monitoring, and vendor ecosystem. - Architect, automate, and maintain resilient infrastructure; handle complex escalations and improve self-service. - Design and audit IT controls for HIPAA, SOC 2, and other enterprise security requirements, including AI integrations. - Implement and optimize single sign-on, SCIM provisioning, and integrations across SaaS applications. - Manage software and hardware vendors, licensing, renewals, and procurement coordination while coaching support engineers.
Requirements
- Experience leading complex IT projects and delivering scalable enterprise technology solutions. - Practical experience with regulated environments and controls such as HIPAA, SOC 2, or NIST. - Strong troubleshooting skills and a business-focused approach to translating operational needs into technical improvements. - Ability to coach and mentor IT support engineers, with interest in progressing into an IT management role. - Excellent written and verbal communication, including documentation and playbooks in an enterprise wiki. - Proactive, accountable working style and ability to collaborate in a scaling environment.
Nice to have
- Experience administering enterprise AI productivity tools, including usage and consumption management. - Familiarity with identity and access administration, SaaS integrations, vendor negotiations, and license management.
Benefits and work setup
Benefits listed include medical, dental, vision, life, and disability insurance; a 401(k) match; flexible time off, wellbeing days, holidays, and summer Fridays; mental health resources; parental leave and backup care; tuition reimbursement; and employee resource groups.