Senior Manager, Solution Architecture - Existing Customers

Role overview Lead a solution architecture team focused on helping existing enterprise customers achieve lasting value from a content operations platform. The work combines team strategy and coaching with direct ownership of complex customer engagements, supporting durable implementations, renewals, and thoughtful account growth.

Responsibilities - Set the team’s direction for customer engagements and guide architects toward outcome-focused work. - Personally oversee high-stakes accounts, including implementations and relationships with customer stakeholders. - Coach architects to understand customer needs, identify risks early, and navigate difficult engagement moments. - Help customers expand into additional use cases and business units as their needs evolve. - Support successful renewals by ensuring solutions continue to serve customers as they grow.

Requirements - Senior experience leading solution architecture or customer-facing technical teams. - Ability to guide enterprise implementations and complex customer relationships. - Strong coaching and strategic planning skills. - Ability to connect technical decisions and customer engagements to measurable business outcomes.

Benefits and work setup - Remote position associated with New York City or San Francisco.