Senior Project Manager, Professional Services

Role overview Lead complex, customer-facing technical implementations for enterprise clients, guiding engagements from kickoff through delivery and sign-off. You’ll act as a trusted customer contact, manage concurrent projects with limited oversight, and help improve project governance and delivery practices across a professional services portfolio. The role is remote in the UK.

Responsibilities - Plan and lead multiple enterprise engagements, defining success criteria, milestones, deliverables, resources, and budgets. - Prepare customers for implementation and monitor progress against agreed timelines and outcomes. - Identify and manage risks, technical dependencies, and issues, resolving them proactively where possible. - Coordinate customer executives, internal teams, and third-party partners, serving as a primary escalation contact. - Monitor quality throughout delivery to ensure outcomes meet customer objectives. - Work with services leaders to improve governance, project methods, performance measures, resource planning, and project health reporting.

Requirements - At least eight years of project management experience delivering customer-facing enterprise technical work in professional services or consulting. - Experience managing customers in financial services, government, or healthcare. - A track record of overseeing multiple complex, high-visibility engagements in a fast-paced technology environment. - Ability to work independently and exercise sound judgment in ambiguous, high-pressure situations. - Strong executive communication, stakeholder management, negotiation, and conflict resolution skills. - Fluent written and spoken English, and expert use of project management tools and Google Workspace.

Nice to have - Project management credentials such as PMP or PRINCE2, or knowledge of Agile, Scrum, or Lean methods. - Technical knowledge in data management, cloud infrastructure, data protection, enterprise storage, cybersecurity, or SaaS delivery. - Familiarity with professional services financial measures such as utilization, margins, revenue recognition, or project profitability. - Additional European languages or experience contributing to PMO governance.