Field Operations

Role overview

Provide remote technical and operational support to field teams carrying out telecommunications installations. You’ll coordinate dispatch and installation activity, help resolve issues as they arise, and keep service records and stakeholders up to date.

Responsibilities - Schedule field resources through external dispatch providers and coordinate work with internal teams. - Support technicians during installations by clarifying requirements, reviewing available information, and arranging next steps. - Troubleshoot hardware, software, network, configuration, and installation issues using remote tools and documentation. - Respond to field requests by phone, email, video, and service-management systems, with clear updates on progress and risks. - Record troubleshooting steps, resolutions, and service outcomes accurately.

Requirements - At least 2–3 years in remote technical support, implementation or service coordination, technical customer success, or a similar customer-facing role. - Fluency in Quebec French. - Technical aptitude and ability to learn new equipment, software, and processes. - Working knowledge of premises wiring, structured or low-voltage cabling, telecommunications installations, or network cabling. - Experience coordinating projects and managing client relationships. - Ability to use digital tools, including AI-assisted tools, to support day-to-day work.

Nice to have - Experience in unified communications or a customer service call center.

Benefits and work setup - Canadian base salary range: CAD 65,000–80,000. Pay depends on factors such as skills, experience, education, and location; additional incentives or equity may be available. - Medical, dental, and vision coverage for employees and eligible dependents; group retirement savings plan with employer match; employee stock purchase plan; and unlimited paid time off plus company holidays.