Engagement Manager, Professional Services

Role overview An operational leadership role within a Professional Services team at a fast-growing AI analytics platform. The Engagement Manager drives the end-to-end delivery operations behind customer engagements, partnering closely with Managing Architects, subcontracting partners, Sales, and Finance to keep scoping, staffing, tracking, and delivery running smoothly. The position reports to the Regional Director of Professional Services and serves as a critical link between customers, sales, and the partner network.

Responsibilities - Own process and hygiene across the full engagement lifecycle, from scoping through Salesforce tracking to subcontract completion, in partnership with Sales, Managing Architects, delivery partners, and Finance. - Serve as the primary relationship owner for subcontracting partners in the region, aligning on capacity, coordinating assignments, hosting weekly syncs, and maintaining accurate tracking systems. - Deliver engagement support on customer projects, including project management, requirements gathering, and serving as a first point of escalation on accounts needing additional help. - Support pre-sales activities by maintaining PS presale collateral, advising Account Executives on positioning and scoping, and coordinating SOWs for non-standard engagements. - Drive operational improvements through structured initiatives that reduce overhead and deliver tangible impact quickly. - Bring structure and clarity to ambiguous problems and drive them independently to completion.

Requirements - 3+ years of experience in consulting, SaaS, data, or related domains. - Track record of exceeding performance objectives as an individual contributor or manager. - Excellent cross-functional collaboration skills, especially with sales teams. - Builder mentality, comfortable working in an environment where process is still forming. - Clear, direct communication style with a willingness to give feedback early and often.

Nice to have - Familiarity with consulting business concepts such as PS products, revenue management, time tracking, and utilization management. - Experience implementing analytics or embedded analytics. - Familiarity with dbt, Snowflake, or modern data stack tooling. - Prior experience at a high-growth Series B/C company. - End-to-end professional services delivery experience from pre-sale through project completion. - Comfort navigating high-pressure deal cycles and empathizing with stakeholder challenges.

Benefits and work setup - Health, dental, and vision insurance. - 401(k) plan. - Unlimited PTO.