Manager of Data Analysis, Production Support

Role overview Lead an extended-hours data analysis support team that helps resolve production issues affecting diagnostic laboratory operations. This is a hands-on management role: you will guide analysts, work escalations yourself, review code, and coordinate with technical and operational partners to keep urgent work moving.

Responsibilities - Lead and coach a shift team, set objectives, give feedback, and support team members’ development. - Work production data-analysis tickets and escalations, ensuring timely, accurate resolution. - Track workload, capacity, and service-level targets; report on team performance and improve operations. - Maintain procedures that support compliance, quality, and efficient work, and train the team on updated practices. - Represent the team in stakeholder discussions, explain analytical findings, manage expectations, and escalate issues to partner teams. - Identify opportunities to automate support workflows and flag risks that could affect timelines or ticket turnaround.

Requirements - A master’s degree in a related field such as statistics, data science, or computer science. - At least five years of data analysis, statistical modeling, data engineering, analytics, or production-support experience, including work in a highly regulated environment. - At least two years of team-management experience. - Working knowledge of healthcare or diagnostic laboratory processes and applicable privacy or regulatory requirements, such as HIPAA or FDA guidance. - Proficiency in Python and SQL, with strong data analysis and statistical skills; familiarity with Snowflake is also required. - Ability to manage production escalations and data workflows, communicate clearly across technical and non-technical teams, and work effectively under pressure.

Nice to have - Experience with healthcare data or clinical terminology. - A functional understanding of next-generation sequencing workflows.

Benefits and work setup - The role is assigned to one of three extended-hours teams: weekend, early morning, or late evening. Candidates select a team during hiring and remain on that team; its two weekly rotations alternate every three months. Shift options include 9 a.m.–5 p.m., 4 a.m.–noon Pacific, or 3 p.m.–11 p.m., with rotation-specific weekdays and weekends off. - Benefits listed include medical, dental, vision, life and disability coverage, fertility care, paid family leave, retirement savings, and commuter support.