IT Support Engineer

Role overview Keep cloud infrastructure, internal applications, and business systems reliable, secure, and cost-conscious. This hands-on position blends AWS and Linux operations, deployment automation, security work, and direct support for colleagues using internal tools.

Responsibilities - Maintain AWS infrastructure, Linux systems, and internal applications; support provisioning, container workloads, CI/CD, and deployments. - Apply infrastructure updates and security patches, investigate incidents, and help identify root causes and lasting fixes. - Resolve employee IT requests involving troubleshooting, account setup, permissions, access, and connectivity. - Administer workplace SaaS tools, handling configuration, integrations, access, and user onboarding and offboarding. - Create scripts, integrations, and workflows that reduce recurring manual work across IT and infrastructure. - Maintain security controls and support vulnerability remediation, access reviews, monitoring, and compliance activities. - Keep runbooks and infrastructure records current, follow change procedures, and identify cloud or SaaS savings.

Requirements - Three to five years in platform engineering, DevOps, cloud engineering, systems administration, or a related role. - Practical AWS experience, including services such as IAM, EC2, VPC, and S3. - Linux administration skills, including troubleshooting and patching. - Familiarity with Git, CI/CD pipelines, and application deployment practices. - Scripting and automation experience with Python, Bash, or similar tools. - Experience administering workplace SaaS platforms and applying identity, access, and least-privilege practices. - Ability to troubleshoot for both infrastructure and end users, communicate clearly, document work, and collaborate independently in a small team. - Familiarity with security frameworks such as ISO 27001 or SOC 2.

Nice to have - Infrastructure as Code tools such as Terraform; Docker, Kubernetes, or AWS EKS. - Experience with internal applications, GitHub Actions, relational databases, workflow automation, or observability tools. - Vulnerability management, technical security controls, or cloud cost optimization experience.

Benefits and work setup - Remote-first work, collaboration across regions, team events, and opportunities for learning and career progression. - Bring-your-own-device policy. Applicants need existing work authorization; visa sponsorship is unavailable.