Trip Support Advisors

Role overview Coordinate international business aviation trips from planning through completion, ensuring operators have the services and information needed for smooth missions. The role combines trip logistics, customer support, quality checks, and live operational coordination across multiple flights and time zones.

Responsibilities - Act as a primary contact for assigned flight departments and operators, providing trip planning support and timely mission updates. - Arrange permits, airport slots and prior permissions, ground handling, crew lodging and transport, customs and immigration requirements, and other border clearances. - Monitor flights and trip status, maintain trip records and cost estimates, and review arrangements for accuracy and readiness. - Handle calls, email, and operational messages as part of a communications rotation; assist with after-hours fuel requests when needed. - Coordinate with flight planning, weather, permits, fuel, and support teams to resolve changing operational needs. - Identify process improvements, share operational knowledge, and support other teams and trip support services.

Requirements - At least 2 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or a related setting. - Strong customer service and relationship management skills, with clear written and verbal communication. - Ability to manage multiple priorities accurately, make sound decisions, and stay composed under pressure. - Proficiency with Microsoft Office and ability to work independently with limited supervision. - Willingness to work rotating shifts that include nights, weekends, and holidays.

Nice to have - Degree in aviation, business, or a related field. - Experience with international or business aviation operations, including regulations, permits, ground handling, or international operating requirements. - FAA Dispatcher Certificate or comparable aviation qualification.

Benefits and work setup - Remote role based in São Paulo, Brazil, with rotating coverage across days, nights, weekends, and holidays. - Offers regular exposure to international flight operations and collaboration with experienced aviation teams.