Customer Care Specialist Remote (Ukraine-based)

Role overview Help users resolve questions and problems through written customer support, acting as an advocate for their needs and learning experience. You’ll investigate reported issues, coordinate with relevant teams, and share customer feedback that can help improve the service. The role is remote for candidates based in Ukraine, subject to the listed hiring and onboarding eligibility.

Responsibilities - Respond to customer questions and resolve issues through chat, email, and social channels; the role does not involve calls. - Identify recurring or significant problems and raise them with the appropriate teams. - Track user feedback and work to maintain customer satisfaction. - Coordinate with product colleagues to resolve issues and communicate customer insights.

Requirements - Previous experience supporting customers through live chat. - Fluency in English and strong written communication skills. - Technical and analytical ability, with a proactive approach to finding workable solutions. - Empathy, listening skills, and the ability to understand customer needs. - Ability to collaborate, focus on practical outcomes, and learn continuously. - Based in Ukraine, with a computer meeting the stated minimum specifications (i5 or i7 processor, 16 GB RAM, 256 GB SSD) and internet speed of at least 30 Mbps.

Benefits and work setup - Fully written support across chat, email, and social; no phone calls. - 24/7 customer coverage on a monthly rotating schedule of nine-hour shifts, with at least 11 hours between shifts. - Training during onboarding and continued support afterward. - A fast-paced team environment with defined goals and performance measures.