Customer Service Rep I

Role overview

Support food safety diagnostic customers by managing orders, answering questions, and coordinating solutions to shipping, account, and product concerns. This is a customer-facing operations role that combines accurate order administration with ongoing communication and coordination across internal teams.

Responsibilities

- Respond to inbound and outbound customer calls and email about orders, status, and service needs. - Enter orders received by phone, fax, or email; send confirmations and process card payments according to procedures. - Track shipments, follow up on open orders, and maintain purchase order records and customer documentation. - Log product or equipment complaints, help customers set up online accounts, and provide invoice copies. - Assist sales staff with quotes and convert approved quotes into orders; participate in customer campaigns as assigned. - Work with sales, accounts receivable, purchasing, planning, and shipping to resolve order, inventory, invoice, and account issues. - Cross-train, help maintain team procedures, and provide coverage for colleagues when needed.

Requirements

- High school diploma or GED, plus at least one year of customer service, order processing, administrative support, or related experience; equivalent training and experience may qualify. - Working knowledge of Microsoft Word and Excel and the ability to enter information accurately into computer systems. - Clear, professional phone and email communication, with the ability to understand written procedures and prepare routine correspondence. - Strong attention to detail, organization, and ability to manage competing priorities and deadlines. - Ability to collaborate with customers and internal teams, investigate concerns, and protect confidential information.

Nice to have

- Associate or bachelor’s degree and experience in customer service, order entry, CRM, ERP, or order management systems. - Familiarity with Solomon or similar business software, and with payments, purchase orders, invoices, or account transactions. - Accurate typing speed of approximately 50–60 words per minute.

Benefits and work setup

Work is generally performed in an office setting, with extended computer use and occasional standing, walking, or lifting items up to 25 pounds. Some schedule adjustments may be needed to meet customer and business needs.