Aviation | Trip Support Advisor

Role overview Coordinate international business aviation trips from initial planning through mission completion, helping operators navigate the logistics needed for safe and efficient flights. The work blends customer advising, trip quality control, and real-time coordination with operational teams supporting missions around the clock.

Responsibilities - Serve as a key contact for assigned operators and flight departments, providing planning guidance and proactive updates. - Arrange overflight and landing permits, airport slots and prior permissions, ground handling, crew lodging and transport, and customs or immigration arrangements. - Track flights and trip changes, keep records and cost estimates current, and check arrangements for completeness and accuracy. - Participate in the communications rotation, responding to operational calls, emails, and messages, including after-hours fuel requests as needed. - Work with flight planning, weather, permits, fuel, and support teams to address evolving mission requirements. - Share operational expertise, suggest service improvements, and assist other teams when needed.

Requirements - 2 or more years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or similar work. - Strong customer service, relationship-building, and communication skills. - Excellent attention to detail and the ability to handle multiple missions and competing priorities. - Effective problem-solving and decision-making, including in high-pressure situations. - Microsoft Office proficiency, ability to work independently, and willingness to cover rotating shifts, nights, weekends, and holidays.

Nice to have - Degree in aviation, business, or a related discipline. - International flight operations or business aviation experience; familiarity with aviation rules, permits, handling, and cross-border requirements. - FAA Dispatcher Certificate or similar qualification.

Benefits and work setup - Remote role based in Webster, Texas, supporting a 24-hour operation through rotating shifts. - Provides hands-on exposure to global trip planning and coordination with aviation operations teams.