LN Venues, Director of Network Engineering

Role overview Provide strategic leadership for network engineering and infrastructure services supporting a large portfolio of live event venues across North America. The director guides the design, deployment, reliability, and ongoing support of network and venue technologies, while developing the engineering team and coordinating service providers. The work connects infrastructure performance with the needs of venue operations, customers, partners, and internal teams.

Responsibilities - Set direction for network infrastructure strategy, operations, and service reliability across venues. - Lead, coach, and develop the network engineering team, strengthening skills and resolving team challenges. - Establish operating standards, processes, and performance measures to track service health and stability. - Coordinate with information security to meet security and compliance requirements. - Work with senior stakeholders to align technology deployments and support plans with business priorities. - Monitor managed service partners against service levels and manage vendor relationships. - Oversee delivery of network, telecommunications, and related venue systems, including digital signage, CCTV, and point-of-sale technology. - Identify practical uses for automation and AI that improve reliability, incident response, efficiency, and venue experience.

Requirements - At least 10 years of IT services experience in a large enterprise, including five or more years managing an IT services team. - Extensive knowledge of acquiring, installing, maintaining, and managing networking, telecommunications, and computer or server equipment. - Track record of leading teams, developing talent, resolving conflicts, and negotiating workable solutions with internal and external groups. - Strong strategic thinking and clear written, verbal, and presentation skills for technical and business stakeholders. - Ability to reprioritize quickly while meeting deadlines in a changing environment. - Willingness and ability to work evenings or weekends when critical incidents require leadership support. - Familiarity with call-tracking systems and using service data for trend analysis, reporting, and internal service-level tracking.

Nice to have - Bachelor’s degree in business, technology, or a related field is preferred.

Benefits and work setup Benefits listed include medical, vision, dental, and mental health coverage; flexible spending or health savings accounts; paid time off, holidays, sick and personal days; a 401(k) match; concert tickets; family and caregiver support; learning and tuition programs; student loan repayment; and volunteer time off.