Director, CRM Product Management

Role overview Lead product strategy for an enterprise CRM built on Salesforce, setting priorities across sales, service, quoting, and connected applications. You’ll guide a team responsible for shaping requirements, coordinating delivery and testing, and maintaining data quality, in close partnership with the engineering and systems team that builds the platform.

Responsibilities - Define and maintain the CRM roadmap, balancing stakeholder needs and deciding which capabilities to develop and why. - Lead a four-person product team that refines requirements, coordinates delivery and testing, and supports reliable CRM data. - Partner with senior business leaders to align CRM investments with organizational priorities. - Coordinate with CRM systems, administration, development, and engineering partners on implementation. - Guide a transition from a legacy quoting product to a newer revenue management platform and support expanded AI use in CRM.

Requirements - Product leadership experience with enterprise CRM platforms, including Salesforce. - Ability to set product direction across sales, service, quoting, and connected applications. - Experience leading a team and translating business needs into clear requirements and delivery priorities. - Strong collaboration skills with executives, business stakeholders, and technical teams.

Benefits and work setup - Remote role reporting to an enterprise systems and technology executive. - Benefits vary by location and may include ownership participation, flexible work arrangements, paid time off, wellness and mental health support, and learning resources.