Technical Customer Support Specialist

Role overview Provide hands-on technical support to customers using an AI platform for operational workflows. You’ll investigate issues, develop quick fixes, and work with product and engineering colleagues to improve the service. The role also involves helping customers refine AI workers through prompt iteration and can offer a path toward broader customer engineering or product-facing work.

Responsibilities - Triage customer questions and diagnose technical problems across the platform. - Design, test, and explain practical solutions, coordinating with engineering and product teams when issues need deeper investigation. - Help customers improve AI worker accuracy, reliability, and response speed through prompt and voice or transcription adjustments. - Learn customer workflows and integrations, then suggest ways to resolve problems or improve outcomes. - Work independently to prioritize urgent issues and keep customers informed.

Requirements - Strong written and spoken English, including the ability to explain technical topics to nontechnical audiences. - Experience building or supporting software across a full stack; relevant technologies may include Python, React, TypeScript, or Node.js. - Familiarity with APIs, third-party integrations, and some cloud or infrastructure concepts. - Strong debugging skills and the ability to identify root causes and manage competing issues under time pressure. - Adaptability, initiative, and a customer-focused approach to problem solving.

Nice to have - Familiarity with large language model prompting and tuning voice or transcription systems; willingness to experiment and iterate is also relevant.

Benefits and work setup The listing describes project ownership and autonomy, along with healthcare, dental, and vision coverage. It also mentions salary and equity, but gives no figures or further terms.