Customer Support & Onboarding Specialist - Accounting

Role overview Guide hospitality customers through setting up accounting and financial workflows in a property management platform. You’ll learn how each property handles transactions and bookkeeping, configure the system to match those processes, and help connect it with downstream accounting software or an ERP.

Responsibilities - Lead onboarding for accounting features, including chart of accounts mapping, tax settings, revenue recognition, and reconciliation workflows. - Understand customers’ processes for night audits, folios, receivables, and month-end close, then translate them into system configuration. - Help connect the platform to third-party accounting software and ERPs through available integrations and partner solutions. - Troubleshoot discrepancies, synchronization issues, and setup questions with customers. - Create practical onboarding documentation and share recurring customer feedback with Product and Engineering. - Coordinate with Support, Sales, and onboarding colleagues, and advise internal teams on hospitality accounting practices.

Requirements - At least five years of hands-on hotel accounting experience; hospitality-adjacent accounting alone does not meet the stated requirement. - Working knowledge of general ledgers, payables and receivables, revenue recognition, reconciliation, and financial reporting. - Experience with integrations between property management systems and accounting software. - Familiarity with Carmen Accounting. - Confidence learning SaaS tools and explaining accounting concepts clearly to customers and technical colleagues. - Customer-facing communication skills and a practical, service-oriented approach.

Benefits and work setup - Remote-first work arrangement. - Paid time off in line with local requirements and fully paid parental leave. - Home-office stipend based on country of residence. - Professional development courses and other learning opportunities.