Technical Customer Success Manager

Role overview Help business customers get lasting value from a platform for managing and delivering images and video. You’ll guide new accounts through onboarding, advise customer teams on effective technical use, and build trusted relationships that support adoption, retention, and growth. The role combines customer success with enough technical fluency to work comfortably with developers and product stakeholders.

Responsibilities - Coordinate onboarding for new accounts and guide customers toward successful implementation. - Learn each customer’s business and recommend ways the platform can address its needs. - Advise developers, product managers, and system architects on product capabilities and usage practices. - Maintain customer relationships through regular communication and review meetings. - Monitor usage and encourage adoption; identify account risks and opportunities to expand. - Represent customer needs internally and coordinate with product, support, engineering, sales, and finance teams.

Requirements - Three or more years of customer success management experience in a SaaS business. - Technical background in web or mobile environments; practical coding experience is preferred. - Strong written and verbal communication skills. - Track record of retaining and growing multiple customer relationships. - Ability to work directly with customers, drive results independently, collaborate with a team, and manage several priorities.

Benefits and work setup - Medical, dental, and vision coverage for employees and family, with an employer HSA contribution. - Matching 401(k), vacation and wellness policies, and an annual development stipend. - Catered lunches or a food stipend; availability may depend on location.