Patient Support Specialist (Remote)

Role overview Coordinate the front end of remote patient visits, serving as the first point of contact and helping patients connect with the right clinical team member on time. You’ll manage several care-team schedules, complete pre-visit checks, and keep clinicians informed so visits move smoothly and patients feel supported.

Responsibilities - Call scheduled patients to confirm appointments, verify identity, review demographics and consent, and complete required pre-screening. - Check that patients are ready for virtual visits, including basic audio and video checks when needed. - Route patients to the appropriate care-team member, share intake details, notify nurses when patients are ready, and track visit progress. - Monitor concurrent schedules and coordinate timely handoffs between nurses and providers. - Answer incoming questions about appointments, scheduling, and basic technical navigation; escalate clinical concerns or scheduling problems promptly. - Record outreach, intake, routing, and handoff activity, and provide real-time status updates to clinicians.

Requirements - Experience in healthcare or customer service. - Comfort using multiple digital tools, such as video-call platforms and electronic health record or customer-management systems. - Clear, professional communication and strong interpersonal skills. - Ability to prioritize across concurrent tasks and remain composed in a fast-paced virtual setting. - Must work physically within the United States and have a private home workspace with reliable internet. - Required setup includes a Windows 10 or later or macOS 14 or later computer, 16 GB RAM, wired headphones, webcam, and a wired internet connection meeting the stated minimum of 100 Mbps download and 50 Mbps upload. Work uses Chrome with a remote desktop service.

Nice to have - Telehealth, medical office, or remote-care experience. - Familiarity with patient privacy requirements such as HIPAA. - English and Spanish or another language.

Benefits and work setup - Full-time, remote U.S. role, Monday through Friday, 9 a.m. to 6 p.m. Eastern Time. - Compensation is $20 per hour.