Senior Product Manager, Implementation & Partner Success

Role overview Shape digital products and partner programs that help people navigate health care and find appropriate, more affordable care. You’ll own product direction across partner integrations, operational workflows, and member outcomes, working closely with clinical, pharmacy, care, and other internal teams.

Responsibilities - Lead product work with external care navigation, provider steerage, and value-based care partners to create a coherent member experience. - Define how eligibility, outreach, program signals, and outcome data move between partner programs and internal systems. - Set the roadmap for member navigation programs, including operator workflows, campaign logic, handoffs, and measurement. - Establish outcome metrics with clinical and care teams, including how outreach relates to claims impact. - Coordinate member escalation and resolution processes, and improve prioritization and cross-team workflows. - Assess case management platform options and identify where AI could support personalization or operational efficiency.

Requirements - At least six years of experience in or working with digital product management. - Deep knowledge of care navigation, provider or drug steerage, or pharmacy benefits. - Experience designing and measuring the relationship between outreach and claims outcomes. - Working knowledge of health plan payment concepts, including deductibles, accumulators, and claims. - Experience selecting or implementing an operational platform such as case management software or a CRM, and managing external partners.

Benefits and work setup Benefits include health and wellness coverage, alternative medicine coverage, flexible paid time off, up to 16 weeks of paid parental leave, paid holidays, a 401(k) plan, transportation perks, education reimbursement, and paid leave for a new pet.